Support Email: support@sitouch.com
Please have the following information available
1. Product Name
2. Operating System
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Product Documentation: User's Guide
Problem:
Unit does not respond.
Possible issue:
Low battery power Unit is not turned on.
Low battery power
Unit is not turned on.
Solution:
Charge the device for at least 15 minutes. Check if the switch selected to the “ON” position.
Charge the device for at least 15 minutes.
Check if the switch selected to the “ON” position.
Keyboard cannot establish a connection to the receiver.
The receiver may not be inserted correctly. Possible wireless interference with another device.
The receiver may not be inserted correctly.
Possible wireless interference with another device.
Disconnect and reconnect the receiver to the USB port. Change the channel of the device by pressing and holding the Fn+ F1 key for 10 seconds and let the unit reconnect.
Disconnect and reconnect the receiver to the USB port.
Change the channel of the device by pressing and holding the Fn+ F1 key for 10 seconds and let the unit reconnect.
The mouse pointer moves erratically and/or unresponsive.
Device may not be within optimal range of the receiver Dust or oil on the touchpad.
Device may not be within optimal range of the receiver
Dust or oil on the touchpad.
Bring the unit closer to the receiver. Clean the touchpad with a damp cloth.
Bring the unit closer to the receiver.
Clean the touchpad with a damp cloth.
The unit does not charge.
Defective battery. Check connections.
Defective battery.
Check connections.
Contact your local dealer for replacements. Verify if the device is securely connected to the charger.
Contact your local dealer for replacements.
Verify if the device is securely connected to the charger.
